Duncan Coral

LIVE ARRIVAL GUARANTEE: We 100% guarantee the live arrival of all of your new marine life.  

ALL FOLLOWING CRITERIA MUST BE MET. 

1) Package must be accepted on the scheduled delivery day.

2) All DOA (Dead On Arrival) must be reported within 2 hours of delivery.  

3) Send a well-lit (NO BLUE LED) digital photo of the animal in the UNOPENED bag.  

Replacement specimens will always be equal to or better than the original in size and or value. Purchases are non-returnable & non-refundable. Shipping costs must be paid & are not refunded or credited, the customer is responsible for additional ups shipping charges.  

We understand corals may arrive in poor condition and are not "dead" in the bag.  As long as you send us daily photos of the coral (NO BLUE LED), we will work with you.  We only want the best results for our customers and understand there are circumstances that may go beyond the standard "live arrival" guarantee. 

Coral Aqua Cult will not be held responsible for shipping delays caused by UPS. 

Coral Aqua Cult will not be held responsible for shipping delays caused by weather.

HOWEVER.  If your shipment is delayed and you have significant losses, we will do our best to help out. 

ACCLIMATION: Corals should be immediately received and inspected for any signs of distress. The recommendation is floating the container for 20 minutes to match the temperature of the tank. Our corals are grown in a pest-free environment. It is not necessary to dip our coral after shipping as this can add additional stress, but rather closely inspect it and place it into a location where it can be observed. If you do prefer to dip, the use of milder dips like Two Little Fishies ReVive or Red Sea Dip X are recommended.

FEEDBACK: We love all of our customer feedback! If you are ever disappointed reach out directly to me if for any reason you feel that you cannot leave immediate positive feedback. All positive feedback is extremely appreciated and the same will always be returned to you!